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Support & help

Stuck or spotted a bug? Raise a support ticket from the footer on any screen. You'll see its status and our reply in-app, and the platform team acts on it from the console.

Footer › Contact support
Anyone signed in (coach or parent).
Raising a ticket
app.rinktracker.com
Footer
+ Contact support
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1

Click 'Contact support' in the footer.

How it works

Raising a ticket

The footer's 'Contact support' opens a short form — subject, category and message. Submit it and it's logged instantly.

Tracking the reply

The same panel lists your tickets with their status (Open → In progress → Resolved) and any reply from the support team, so the conversation stays in one place.

Step by step

  1. 1Click 'Contact support' in the footer.
  2. 2Choose a category and describe the issue.
  3. 3Submit — it's logged for the team.
  4. 4Check back in the same panel for the status and reply.
Related guides
The dashboard overview

All documentation