- Do parents and players pay anything?
- No. Parent and player access is always free and unlimited on every plan. You pay for the club workspace, not per family.
- What counts towards the player cap?
- Active, rostered players in your workspace. Staff, coaches, parents and archived players are free and unlimited.
- What happens if we grow past our cap?
- Nothing breaks — we will get in touch about moving up a tier. You are never locked out of your players mid-season.
- Is there a contract or can we cancel any time?
- Monthly plans roll month to month and you can cancel whenever you like. Annual plans run for the season year and simply do not renew if you cancel.
- Are there fees on Direct Debit collections?
- GoCardless charges its standard transaction fees, passed through at cost. RinkTracker adds no markup and takes no cut of your subs.
- Can you help us move off spreadsheets?
- Yes. Every new club gets an onboarding walkthrough, and the Performance plan includes assisted import of your players, teams and schedule.
- How is children's data looked after?
- RinkTracker is built for UK junior sport: consent-gated parent access, players' own safe logins that never expose parent data, role-based access to medical records, imagery consent and an audit trail. See the privacy and safeguarding policies for the full picture.
- We run more than one club — is there an association plan?
- Yes. Multi-club and association arrangements are priced by conversation — every workspace stays fully isolated, with the association reporting you need on top.