Help & documentation
Every feature, explained.
A guide for each part of RinkTracker — what the screen is for, how it works, a step-by-step, and an animated walkthrough of a coach actually doing it. Search below, or browse by what you're trying to get done.
Get started
2 guidesThe dashboard overview
Dashboard › Overview
The first screen you land on. It greets you, shows the day's weather, and gives a scoreboard-style snapshot of the active team — squad size, attendance, upcoming sessions and how development is trending.
Guide + walkthroughSupport & help
Footer › Contact support
Stuck or spotted a bug? Raise a support ticket from the footer on any screen. You'll see its status and our reply in-app, and the platform team acts on it from the console.
Guide + walkthroughCoaching & development
13 guidesThe action inbox
Dashboard › Inbox
One queue for everything that needs a coach's decision — pulled together automatically from across the app. Nothing new to maintain; it reads your existing data and surfaces what's outstanding.
Guide + walkthroughThe roster
Dashboard › Players
Your squad list. Add, edit and search players, see their overall level and trend at a glance, and spot anyone with an urgent medical flag.
Guide + walkthroughThe player profile
Dashboard › Players › (a player)
Everything about one player in tabs: a scoreboard hero, skills, athletic profile, development plan, notes, medical and guardians. Critical medical flags sit in red right under the hero.
Guide + walkthroughAssessments & development
Player › Skills / Development
How you record progress: assess the 8 core skills over time, set goals tied to those skills, and assign work the player submits for review — with the radar and trends updating as you go.
Guide + walkthroughTraining Plans
Dashboard › Training Plans
Build timed ice-session plans from a drill library and ready-made blocks, against a real ice-time budget — and attach a rink diagram with notes to the plan and to individual sections.
Guide + walkthroughOff-ice programs
Dashboard › Off-Ice
Assign structured off-ice programs and track completion. Build an exercise library, group exercises into a program, assign it to players, and watch streaks and completion build as sessions are logged.
Guide + walkthroughThe media library
Dashboard › Media
Your store of videos, images, diagrams and PDFs. Add external links (YouTube/Vimeo/any URL) or upload files, then attach them to drills and worksheets so players can watch and learn.
Guide + walkthroughProgression reports
Dashboard › Reports
Generate deep, data-driven player and team progression reports — skill deltas, goals, attendance, game stats and fitness — then take each report through a deliberate review journey.
Guide + walkthroughThe Studio — video analysis
Dashboard › Studio
Upload game and practice footage, cut the moments that matter, pin a voice note to each clip and attach the evidence to players, reviews and tasks. Streams are private and consent-aware throughout.
Guide + walkthroughGoals, tasks and proof
Dashboard › Players › Goals & Tasks
Turn assessment gaps into skill-linked goals, break goals into weekly tasks a family can actually do, and collect photo or video proof from home — the middle of the development pipeline.
Guide + walkthroughThe whiteboard
Dashboard › Whiteboard
A digital rink board for drawing drills and systems — X's, O's and routes on a proper rink, saved into boards you can reuse alongside your training plans.
Guide + walkthroughReadiness, wellness & fitness testing
Dashboard › Players › Readiness
Daily wellness check-ins roll up into a training-readiness picture, fitness testing tracks athletic development against age-band percentiles, and growth tracking keeps load sensible for growing bodies.
Guide + walkthroughThe squad pathway view
Dashboard › Pathway
The whole squad against the age band's targets on one screen — who is ahead, who is behind, and which skills the group as a whole needs next. This is where practice priorities come from.
Guide + walkthroughSchedule, games & club life
6 guidesSchedule & availability
Dashboard › Schedule
A calendar and agenda of practices, games and dryland. Add events with a venue, take attendance, see parent RSVPs, and let people subscribe to a live, always-current calendar feed.
Guide + walkthroughThe Game Center
Dashboard › Games › (a game)
One page for a fixture: lines & roster, the box score, the venue with a map, and game-day parent jobs. Open it from the games list or by clicking a game on the calendar.
Guide + walkthroughMessaging & notifications
Dashboard › Messages / the bell
Stay in touch and on top of what's due. Message staff and parents inside the academy, post announcements, and let the notification bell remind you of tasks and events — clicking a reminder takes you straight there.
Guide + walkthroughCoaches & permissions
Dashboard › Coaches (admin)
Bring in your staff and control who can do what. A clear hierarchy — admin, head coach, assistant coach, staff — with a tokenised invite for each, and an access matrix you can tune.
Guide + walkthroughRunning a tournament
Dashboard › Tournaments
Create a tournament, let the planner calculate the day around your surfaces and ice cuts, then publish a public hub with live standings and brackets — and run score entry from the bench.
Guide + walkthroughThe Loop — your team feed
Dashboard › Loop
The Loop is the club's own feed: posts, photos, polls and scheduled announcements with comments and read tracking — one place families actually check, inside the safeguarded workspace.
Guide + walkthroughMoney & the shop
4 guidesFinance — subs, invoices & purchase orders
Dashboard › Finance
Money in and money out in one place, across four tabs: an at-a-glance Overview, recurring Subscriptions, ad-hoc Invoices and Purchase orders. Parents see and pay/print their own invoices in the portal.
Guide + walkthroughThe team shop
Dashboard › Club › Shop
Sell kit, socks and clinic places from a branded club shop with sizes, variants and stock — every order posts straight into the same finance ledger as your subs.
Guide + walkthroughDirect Debit subscriptions
Dashboard › Finance › Subscriptions
Connect GoCardless once, put each family on a plan, and monthly subs collect themselves — with automatic retries, webhook reconciliation and clean reversal if a payment is ever disputed.
Guide + walkthroughEnrolments, budgets, VAT & forecasts
Dashboard › Finance
The committee half of Finance: enrolments tie every player to a plan, budgets and forecasts track the season against real collections, VAT stays tidy, and statements print for the AGM.
Guide + walkthroughFamilies & the portal
2 guidesThe parent portal
/portal
A safe, child-scoped view for a parent or guardian of their linked children — development, schedule, attendance, game roster, invoices, and clearly labelled family actions. Body-fat is never shown; only notes a coach explicitly shares appear.
Guide + walkthroughPlayer login and private access
/child-login
A player can have their own username and 4-digit PIN. Their standalone login is server-scoped to their hockey view, while the guardian keeps a separate parent account.
Guide + walkthroughAdmin, safeguarding & platform
1 guideSetup & reference
3 guidesGetting started
Your first hour
Redeem your invite code, create the academy, add teams and your first players.
ReferenceRoles & permissions
Reference
The full role hierarchy — owner to team staff — and exactly what each role can see and do.
ReferenceInviting your staff
Dashboard › Club
Add coaches and helpers with passwordless, tokenised invite links.
ReferenceCan't find it? RinkTracker is invite-only and every club gets an onboarding walkthrough — or email hello@rinktracker.com and a person replies.